Yes, all orders come with GST-compliant invoices, which are emailed to you and also available in your order history.

All our products comply with international safety standards like FDA, ISO, and CE certifications. Certification details can be found on each product page to ensure you receive genuine, high-quality items.

We typically deliver orders within 1-15 days, depending on your location. Orders are usually processed and dispatched within 1-3 days. You’ll receive a tracking number for real-time updates.

Yes, you can cancel your order within 24 hours of placing it for a full refund. If the order has already been dispatched, cancellation may not be possible, but you can initiate a return once the product arrives.

We accept returns and replacements within 3 days of delivery. For damaged products, please send an image within this timeframe to process the return. Items must be unused and in their original packaging.

You will receive real-time updates via email or SMS for order confirmation, dispatch, and delivery status. You can also track your order on our website using your order number.

If you receive a damaged or incorrect item, contact us within 3 days of delivery with a photo of the issue. We will arrange for a prompt replacement or refund based on your preference.

Our primary warehouse is located in Hyderabad, enabling efficient delivery across Telangana and Andhra Pradesh. We are continually expanding our logistics to serve you better.

Yes, for equipment requiring setup, we coordinate with authorized technicians to provide on-site installation and support. This ensures proper functioning and compliance with safety standards.

We only source products from authorized manufacturers and verified distributors. Rigorous quality control checks are in place to ensure authenticity and compliance with industry standards.

Yes, we offer flexible financing solutions for bulk purchases and high-value items. Our team can provide tailored installment plans to suit your budget.

We accept a wide range of payment methods including credit/debit cards, UPI, net banking, and cash on delivery (COD). For COD, please check if your location is eligible.

Absolutely! We offer customized quotes for turnkey projects. Please contact us with your requirements, and our team will schedule a free consultation to discuss your needs.

Yes, our team includes professionals with medical and dental expertise to ensure you receive accurate product recommendations and expert support.

We provide comprehensive after-sales support. For any servicing needs, especially within the warranty period, please contact our customer service team to arrange a service appointment.

We specialize in providing high-quality medical supplies, including disposable items (gloves, masks, syringes), dental equipment (chairs, X-ray machines), and hospital equipment (beds, monitors, surgical tools). We also offer turnkey solutions for setting up new healthcare facilities.

Yes, all our products meet stringent quality standards and certifications such as FDA, ISO, and CE. We ensure that our supplies are safe, reliable, and compliant with healthcare regulations.

Absolutely! We offer product demos and samples for select equipment to help you make informed purchasing decisions. Please contact our sales team for more details.

Yes, our turnkey solutions are fully customizable to meet your specific needs, from clinic design to equipment sourcing and installation.

We typically process and dispatch orders within 1-3 days of receiving them. For cash-on-delivery (COD) orders, dispatch occurs within 1-3 days after order confirmation. If there are any delays, we will inform you via email, SMS, or call.

Our delivery times range from 1 to 15 days, depending on your location. Generally, we aim to deliver products within 10 business days from the order date. However, factors like courier delays or transport strikes may affect delivery timelines.

We partner with the best available courier services to ensure safe and timely delivery of your orders.

Yes, your order may arrive in partial shipments. Each shipment is treated as a separate contract. Any issues with one shipment will not affect the others.

Absolutely! Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to track your shipment in real-time.

If you are unavailable to receive the delivery, we may attempt redelivery. However, Signel Biomedical reserves the right to charge additional shipping fees for multiple delivery attempts.

Shipping charges may apply based on your order size and location. For details, please review the shipping costs at checkout.

While we aim to deliver on time, unforeseen circumstances can cause delays. If your order is delayed beyond the estimated delivery time, please contact our customer support team for assistance.

Once an order is dispatched, cancellation may not be possible. Please refer to our cancellation policy or contact customer support for further details.

We accept exchanges or returns within 3 days of product delivery. If you wish to return a product, please ensure it is unused and in its original packaging. After the 3-day window, returns will no longer be accepted.

If you receive a damaged product, please provide an image of the damaged item within 3 days of delivery. This will allow us to process your return or replacement promptly.

Yes, orders can be canceled within 24 hours of placing them. Please contact our customer support team as soon as possible to request a cancellation.

Yes, certain items like disposable medical supplies (e.g., gloves, masks, syringes) are non-returnable due to hygiene and safety reasons. Please review our detailed return policy for more information.

Unfortunately, for health and safety reasons, we do not accept returns of opened or used consumable medical supplies.

To start a return, please contact our customer support team with your order number and reason for return. You'll receive further instructions on how to proceed.

If you receive an incorrect item, please contact us within 3 days of delivery with a photo of the received product. We will arrange for a replacement or refund.

We accept various payment methods, including credit/debit cards, net banking, UPI, and purchase orders for B2B clients.

Yes, we understand the financial challenges healthcare providers face. We offer flexible financing options to help you procure equipment without affecting your cash flow. Contact us for more details on our credit terms.

Yes, installment payment plans are available for our turnkey solutions. Speak to our finance team to explore the best plan for your needs.

You can contact us via phone, email, or live chat. Our customer support is available Monday to Saturday, 9 AM - 6 PM.

Yes, we provide comprehensive after-sales support, including equipment servicing, maintenance, and spare parts supply.

Absolutely! Use our online form to schedule a consultation, or call our sales team directly to discuss your requirements.

Orders can be modified or canceled within 24 hours of placing them. Contact our customer service team for assistance.

Yes, our platform allows you to save your order as a template, making repeat purchases quick and easy.